Pet Permission FAQs

Why do I need permission to have a pet?
Some of our properties have rules and restrictions which means that pets are not allowed. This is particularly relevant for flats. As a rule, we allow no more than two animals per home. There may be exceptions based on a variety of factors including the type and size of animals.

What pets are allowed?
Permission for small pets such as rodents, fish and birdsare usually granted. For larger animals, it will be assessed on the property type, scheme, tenancy agreement and your living situation.   

Can any property have a pet?
Some of our properties have rules and restrictions which means that pets are not allowed. This is particularly relevant for flats. As a rule, we allow no more than two animals per home. There may be exceptions based on a variety of factors including the type and size of animals.

Can I have an assistance dog?
Under the Disability Discrimination and Equality Acts, animals such as guide dogs for the blind, hearing dogs for deaf people, and dogs for disabled people are permitted by lawThe decision to allow other types of assistance, therapy or emotional support animals will be based on the individual circumstances. 

Can I put in a cat flap?
You need to apply separately for a property alteration. MTVH do not provide cat flaps. If we give permission you will have to make your own arrangement to have it fitted and pay for it. If you do install a cat flap it will need to be removed and the door repaired if you move out. In some cases, you will have to pay for a new door.

What if I have a pet already but I havent got permission?
As part of your tenancy agreement, you must gain permission before getting a pet. You will therefore need to apply for those pets as well.   

What if my neighbour’s  pet is causing a nuisance?
Talk to your neighbour and discuss the problem first as they may not be aware of the problem. See if you can come to an agreement that suits everyone. We have some guidance on how to approach your neighbour here. If this doesn’t work you can report it to us . We can investigate issues such as excessive noise, unpleasant odours, damage to gardens or property, pet fouling and aggressive behaviour.

Can I have a pet living with me temporarily?
If you are wanting to have a pet at your property temporarily, you are required to complete a pet permission application. If a visitor to your property wishes to bring a pet, you need to follow the rules of the property or scheme where you live

I have concerns for a neighbour’s pet?
Pet Owners are responsible for the health, safety and wellbeing of their pets. Under the Animal Welfare Act 2006, this is called a duty of care. This requires proper day to day management and care of the pet.  If you are concerned about the welfare of an animal these can be reported to your local council or the RSPCA. 

I have rent arrears or other breaches of tenancy can I have a pet?
All applications will be processed on a case by case basis dependant on your circumstances and the property you live at.  If you are in arrears with your rent or under a court order you must have an up to date payment plan in place and the arrears must be reducing.  You will be required to sign permission form to confirm getting a pet will not affect your ability to stick to the payment plan.  If you have had a history of pet nuisanceanti-social behaviour or animal welfare issues permission will not be granted. 

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