Help us shape our Service Charges Project

In November 2020 a customer group was formed to support MTVH’s Service Charges Project. This project has been created to review and improve how service charges are managed across MTVH – including the look and feel of our statements, how we respond to your queries, what matters to you when it comes to service charges and how we can communicate more proactively. The customer group includes customers from a range of property and tenure types. This space has been created for you to share ideas and suggestions with us in between steering group meetings. If you are not a member of the customer group, we’d still love to hear your ideas.

Please send your ideas to the project team by completing the form below. Please note we will not be able to personally respond to all suggestions – but will capture and review them all and feed them into the steering groups. This form should not be used to raise specific queries relating to service charges at your property.

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