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How we set up digital user research at MTVH 
My role as User Experience Designer is to make sure our websites are easy to use and make sense to the people who use them. One of the ways to understand how to improve a website is through usability testing. In a usability testing session, we ask participants to complete tasks (raising a repair, for example) on a prototype or website, thinking out loud as they do so.   […]
Charlotte Gravell
6 January 2021
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Metropolitan Thames Valley (MTVH) is the trading name for Thames Valley Housing Association Limited (TVH) and Metropolitan Housing Trust Limited (MHT). TVH and MHT are registered societies for the benefit of the community, registered, authorised and regulated by the Financial Conduct Authority (with registration numbers 17375R and 16337R respectively) and the Social Housing Regulator. MHT is an exempt charity and a subsidiary of TVH. TVH’s registered office is Premier House, 52 London Road, Twickenham TW1 3RP. MHT’s registered office is The Grange, 100 High Street, London N14 6PW.

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