What to do about a noise report against you

We expect all our customers to be considerate. We have some helpful tips on how to reduce your noise in your home.

What to do when someone approaches you about noise  

Knowing that someone is affected by your noise can be upsetting but you shouldn’t take it personally. By approaching you first your neighbour has shown that they want to resolve it with you informally.  Listen to what they have to say and if you think you could be making a noise, we have some helpful tips to reduce your noise. 

What to do if someone reports your noise  

It can be upsetting if someone reports your noise. It is important to get as many details as you can regarding what your neighbour says you have done.  You will then be able to think about if you could be making a noise.  If so, we have some helpful tips to reduce your noise. Not all noise reports are valid, we will interview you when we investigate the report. This can involve the use of noise monitoring equipment to show if there is a noise problem. We can also offer mediation from an independent trained person to help you put thing right between you and your neighbour.