As this is the first time the noise has occurred, we would not investigate the issue.
We encourage starting a polite conversation with your neighbour. They may not be aware that they are disturbing you. We would expect you to attempt to resolve any issues yourself before involving us. We understand that for some people this type of conversation is challenging. We have created some tools to help you prepare. These are tips on how to feel more confident when speaking with your neighbour. See our tips and tools – the good neighbour.